San Diego, CA — February 9, 2015—Technology Integration Group (TIG) announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes TIG for delivering outstanding customer service to customers in the United States.
“Using a best practice approach to efficiently deliver scalable, competitive advantages for our customers is how we achieve customer satisfaction. TIG provides quality solutions and excellent support to enable our clients to meet their innovation challenges and earn trust to exceed their technology goals. Receiving the Customer Satisfaction Gold Star from Cisco, 4 years in a row, validates our commitment to customer satisfaction,” said Bruce Geier, CEO of Technology Integration Group.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner. Find More Information Online: Cisco Certified Partners Customer Satisfaction
TIG is a recognized National Cisco Direct Partner and has achieved Gold status with specializations in Borderless Networks, Collaboration, and Data Center Architecture. TIG is also a Cisco Cloud Partner Reseller and holds Cisco ATP designations in Advanced TelePresence and Identity Services Engine. TIG is proud to be acknowledged by Cisco for achievements in total Customer Satisfaction Excellence and past recipient of Cisco’s Data Center Partner of the Year in the West Coast Region.
TIG is a premier ISO 9001:2008 certified, full-service IT systems integrator with 33 years of experience providing end-to-end technology solutions. Financially stable, TIG has remained profitable every year since the company’s founding in 1981. TIG is a Certified Minority Enterprise and a Corporate Plus® member of the National Minority Supplier Development Council (NMSDC). In addition to the company’s headquarters in San Diego, TIG has 25 offices located in Albuquerque, Atlanta, Denver, Detroit, Eugene, Honolulu, Indianapolis, Irvine, Fort Walton Beach, Knoxville, Las Vegas, Livermore, Los Angeles, Pensacola, Philadelphia, Richmond, Sacramento, San Antonio, San Francisco Bay Area, Seattle, Tampa, Ottawa &Toronto Canada and Shanghai, China. For more information visit www.tig.com
Technology Integration Group